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TAYLOR&FRANCIS LTD
Key Issues In Organizational Communication Description: It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas. Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.... Read More about the "Key Issues In Organizational Communication" on the The Nile Book Store Website

McGraw-Hill Education
Killer Customer Care (entrepreneur Mentor Series) Description: Kill the CompetitionWith Customer Care! What is the Ultimate Competitive Advantage? Loyal Customers. When all things are equal in product, customers look for what makes the provider exceptional. And with so many competitors vying for each customer, the buyer`s tolerance for poor service is lower than ever. By providing exceptional customer service, you keep customers coming back, time after time. You`ll sell more and you sell more profitably since it costs more to attract a new customer than to keep a previous one coming back. In addition, returning customers are more likely to buy more expensive - and more profitable - goods and services. Providing tips that are easy to understand and implement, Killer Customer Care shows you how to deliver Five-Star customer service - and double and triple your profits along the way! It`s not just a book about customer care principles, although it`s loaded with great ideas on gaining and maintaining customer loyalty. You also get concrete examples of how to (and not to) apply those ideas. You get tips on how to: Set and communicate customer-care standards Understand the dynamics of face-to-face contact, and use it to your advantage Exceed customer expectations Empower employees Follow up Measure customer satisfaction See your business from the customers view Anticipate needs... Read More about the "Killer Customer Care (entrepreneur Mentor Series)" on the The Nile Book Store Website

PERSEUS BOOKS GROUP
Kitchen Table Entrepeneurs Description: Over the last five years, the number of women-owned businesses has grown at twice the rate of all U.S. firms; in the next few years, the number is expected to surpass the six million mark. Kitchen Table Entrepreneurs tells the inspirational stories of eleven low-income women who have marshaled the creative energy, confidence, and capital necessary to start their own small businesses. These women, who have used their entrepreneurial skills as a route out of poverty, give an American face to an economic empowerment tool that has enjoyed great success in developing countries. By becoming their own bosses, they not only provide for their children but also inspire them. Though each of their businesses is unique, all eleven of these women have discovered previously unknown strengths as they`ve struggled to overcome personal and bureaucratic obstacles. All received important assistance from nonprofit organizations supported by the Ms. Foundation for Women, the pioneer funding entity of micro-enterprise programs in the United States.... Read More about the "Kitchen Table Entrepeneurs" on the The Nile Book Store Website

Random House
Kiwisafer: How To Keep Your Money Safe In Kiwisave Description: Contrary to what the big institutions are claiming, there`s no such thing as an easy investment decision. Kiwisaver is just another investment avenue, which ought to be considered alongside all the other available investment avenues, not instead of them. And like all the rest, it carries an element of risk. This book aims to inform you of the risks. The first chapter will ask the most basic question of them all when it comes to making decisions about retirement saving: why bother? Chapters two and three will give you an overview of how Kiwisaver will work for you. It will walk you through the figures: how much you`ll be putting in, how much your employer will be putting in, how much the government will be putting in. Chapters four and five will look at what we`re going to call provider risk - the exposure investors in Kiwisaver are going to have to an industry that has a long and undistinguished track record of ripping off their customers through fee-gouging, ticket-clipping and downright fraudulent mismanagement practices. Chapter six will look at the government`s role in all this, and Chapter seven will examine what we`ll call political risk - the danger that Kiwisaver as it`s presently constructed will become just another political fashion-victim.... Read More about the "Kiwisafer: How To Keep Your Money Safe In Kiwisave" on the The Nile Book Store Website

Random House
Kiwisaver: How To Make It Work For You Description: If you are under 65 - regardless of your circumstances - you should join the new KiwiSaver savings scheme, even if you have to borrow to do so. You`ll get a kick-start of $1000 plus up to $1040 more each year. If you`re an employee, your boss will also contribute. And if you don`t own your home, there`s a generous subsidy towards buying one. True, your money will be tied up until NZ Super age in most cases. But there are ways to reduce that impact. That - and much more - is what this little book is about. The government gives you the KiwiSaver rules; Mary Holm tells you what they mean for you, and how you can make the most of them. There are so many questions: How should you invest? How much? Should you join if you have high-interest debt? Can your children join? What if you are self-employed? A beneficiary? Planning to leave the country? Who better to negotiate you through all the pros and cons than Qantas Award winning financial writer Mary Holm, whose newspaper columns are avidly read and whose seminars are attended by thousands of New Zealanders every year? She`s not selling anything but the truth. The book includes an extensive index, making it easy for you to find what matters to you. The material in this book was first published in three special sections in the New Zealand Herald in early June, 2007. Readers responded enthusiastically. For example, one reader wrote: These articles were extremely informative and enlightening. The information was great and easy to understand.... Read More about the "Kiwisaver: How To Make It Work For You" on the The Nile Book Store Website

BUTTERWORTH-HEINEMANN
Knowledge Management Foundations Description: `Knowledge Management Foundations` is just what it claims, the first attempt to provide a secure intellectual footing for the myriad of practices called knowledge management. A breath of fresh air from the usual KM gurus, Fuller openly admits that the advent of KM is a mixed blessing that often amounts to the conduct of traditional management by subtler means. However, Fuller`s deep understanding of both the history of management theory and knowledge production more generally enables him to separate the wheat from the chaff of the KM literature. This ground-breaking book will prove of interest to both academics and practitioners of knowledge management. It highlights the ways in which KM has challenged the values associated with knowledge that academics have taken for granted for centuries. At the same time, Fuller resists the conclusion of many KM gurus, that the value of knowledge lies in whatever the market will bear in the short term. He pays special attention to how information technology has not only facilitated knowledge work but also has radically altered its nature. There are chapters devoted to the revolution in intellectual property and an evaluation of peer review as a quality control mechanism. The book culminates in a positive re-evaluation of universities as knowledge producing institutions from which the corporate sector still has much to learn.A KMCI Press book - a definitive title from the leading, standard-setting KM organizationOnly book to describe fundamental KM concepts and theoriesApproach roots theory in current state of the procession - discipline... Read More about the "Knowledge Management Foundations" on the The Nile Book Store Website

McGraw-Hill/Irwin
Leaders And The Leadership Process: Readings, Self-assessments, And Ap Description: Pierce and Newstrom`s Leaders and the Leadership Process, 3 - e is a collection of readings, self-assessments, and applications on leadership intended to give students a feel for the breadth and richness of this study. This experiential paperback book provides students with a sense of the complexity associated with organizational leadership as well as an understanding of the pieces that serve to define leadership. The text encourages students to engage in dialogue and to think critically about the leaders and the leadership process. Self-assessments, which begin most chapters of the book, encourage students to look at their own personal leadership style. A capstone section of Applications, in the form of case studies and experiential exercises, asks students to move beyond theory to the practice of leadership. The authors use this combination of readings, self-assessments, and applications to create a leadership mosaic one that encourages students to examine the concepts, propositions, perspectives, and theories one at a time as it builds towards the students ultimate unique leadership mosaic.... Read More about the "Leaders And The Leadership Process: Readings, Self-assessments, And Ap" on the The Nile Book Store Website

The Nile Book Store
Leadership For Follower Commitment Description: This text challenges management to adopt an approach that is conducive to improved employer - employee relations, and that will enhance the organizations ability to learn and compete within a knowledge-based economy. Practical measures and behaviour viewed as appropriate in an industrial, commercial, and public sector setting are discussed, analysed, and offered as good practice.Leadership for Follower Commitment provides:research based case studiesa linking of theory, research, and practical managerial experiencean emphasis on psychological forces, employee motivation and perceptions of management actionThis text is invaluable to students studying Organizational Behaviour, Business (Occupational) Psychology, Human Resource Management, and Human Resource Development at both undergraduate and MSc - MBA level. It is central to Professional - executive development courses. Enables tutors to concentrate on the recognized and current key dynamics of the leader - worker relationship Provides a critical examination of the association between leadership and commitment Issues that stimulate classroom debate and personal reflection are highlighted in the conclusions of each chapter... Read More about the "Leadership For Follower Commitment" on the The Nile Book Store Website

TAYLOR&FRANCIS LTD
Leadership In Organizations Description: There are many books written about leadership; but few of them move beyond conventional accounts of leadership theory or truly scrutinize the leadership agenda. This work does exactly that. This exciting book outlines new agendas for leadership and development, offering readers innovative ideas about what constitutes leadership. Including contributions from some of the most distinctive leaders in the field, Leadership in Organizations considers the newest themes to come out of the leadership debate. The book critically assesses the more conventional leadership training and development available to managers and in doing so equips readers with the analytical perspectives and tools needed to make up their own minds about the significance of leadership in contemporary organizations. Including a comprehensive review of the field to date, Topics include: Leadership and Integrity Learning Leadership Career individualization Leadership development in the public sector Leadership: Changing theories Addressing the legitimate uncertainties about the nature of leadership, this is a distinctive and challenging text- essential reading for those studying leadership or exploring it within organizations.... Read More about the "Leadership In Organizations" on the The Nile Book Store Website

McGraw-Hill Publishing Company
Leadership Skills For Managers Description: This is an in-depth exploration of the abilities and qualities required for being a leader, as opposed to being just a manager. Leadership attributes such as problem-solving, team-building and communication are analyzed. Tools and techniques help the reader to develop a plan for becoming a leader.... Read More about the "Leadership Skills For Managers" on the The Nile Book Store Website

HarperCollins Publishers
Leadership&the One Minute Manager: Increasing Effectiveness By Being Description: Teaches the reader how to become a flexible and successful leader, fitting one`s style to the needs of the individual and to the situation at hand, and using the one-minute techniques to enchance the management and motivation of others.... Read More about the "Leadership&the One Minute Manager: Increasing Effectiveness By Being" on the The Nile Book Store Website

McGraw-Hill Publishing Company
Leading At The Edge : Leadership Lessons From The Extraordinary Saga O Description: This title draws on the story of Ernest Shackleton`s expedition of 1914 and reveals 10 lessons for managers and executives struggling to lead their people and organizations in the face of constant turbulence and stress.... Read More about the "Leading At The Edge : Leadership Lessons From The Extraordinary Saga O" on the The Nile Book Store Website

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